|
Do I need a prescription?
Customers in the USA only need a prescription for a small number of goods. These are almost all in the monthly heartworm section, such as Heartgard, Interceptor, Sentinel and the like. They are clearly marked as requiring a prescription. Please scan and email your prescription to our help address found under the Contact Us tab, or fax it toll free to 1866 364 3104. Note, your order will not be dispatched until we receive a valid prescription. If you do not intend to supply one, let us know so we can cancel the order and refund you.
|
|
What currency am I shopping in?
This is the US and Canadian Dollar Site. All prices are listed in both currencies, the Canadian Dollar price is the one in brackets. As you check out you will be asked which of the two you wish to use for your purchase.
|
|
What are the freight charges?
You can see your freight charges by adding items to the cart. Click "View Cart" and underneath you will see a link called "Shipping Calculator". As a guide, almost all orders to the USA will cost $7.20 unless they contain heavy items such as shampoos. You will always see your freight charges well before any payment is required during the checkout process.
|
|
How long does delivery take?
Orders usually ship within 3 days of being placed. Remember, if you are purchasing products requiring a prescripion (Heartgard, Revolution, Interceptor Spectrum, Sentinel Spectrum, Proheart) we cannot ship until we have the prescription. Orders then usually take 7-10 days to arrive, so you should allow two weeks from the time you place your order until you will receive it.
|
Customs and Duties?
It is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no representation or warranty in this regard. All local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility.
|
|
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
|
|
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
|
|
Legal Information?
Use of this web site and the sale of products is governed by the laws of Vanuatu. By using this website or purchasing products from Vet Direct International Ltd. you submit to the laws of Vanuatu and agree that any dispute will be determined in accordance with and by the courts of Vanuatu.Your use of this website and the purchase of products is governed by these terms of service and our terms and conditions (see footer). Except as set out in these terms of service and our terms and conditions, we accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement. It is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no representation or warranty in this regard. All local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility. Prices are subject to change without notice.
|
|
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
|
|
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
|
|
How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
|
|
Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.
|
|
How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
|
| |
| Top of page |
|
How do I check the status of my order?
To check the status of an order, log in first using the link above, then click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
|
|
How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.
|
|
What are the benefits of registration?
As a registered customer, you become entitled to special
discount schemes and promotional pricing offers. These schemes would become available to
you not only on orders you place at our web store but also to orders through other
channels.
|
|
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.
|
|
Can I place an order without registering my account?
Before you place an order with us, you must register with
us. We understand how valuable your time is and our registration has been designed to take
up not more than a few minutes of your time. Once you have registered with us, you need
not give your address and credit card details on future visits to our shop. This will save
you the trouble of entering this information on every purchase you make from us.
|
|
How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place
an order. Select the option most suitable to you in the "Payment Method" area while creating an order.
For example if you wish to pay by Check, select this option to create the order. You may send your check to
our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.
|
|
What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name
or your default E-mail address under "I am a registered user but forgot my password" and click on submit.
We will send your password to your default E-mail address.
|
| |
| Top of page |
|
Pricing And Discount
We offer great prices every day of the year. For charity groups ordering frequently we are willing to negotiate further discounts. Please contact our customer service department.
|
|
Payment Options
There are various payment options available at the Online Shop such as Credit Card, Check etc.
using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order.
For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address.
Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.
|
|
Our Returns Policy
Our returns policy is specified in the Terms of Sale.
|
|
Tracking your order
Log in, then click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.
|
| |
| Top of page |
