About Us


We are based on the Sunshine Coast, QLD, Australia. You can be absolutely sure you are buying 100% genuine approved veterinary products when you deal with Vet Products Direct.

Deal with the professionals.

Vet Products Direct is a company of veterinary surgeons, vet nurses and skilled warehouse staff. We have been providing high quality professional pet and animal products in conjunction with professional advice since 1998.


Customer Service Champions

Vet Products Direct is justifiably proud of its Customer Service professionals. We are the only online Australian Pet Company to have calls answered by fully qualified and experienced Veterinary Nurses.

Whether you need professional product information on which product is suited to your pet, or how to use a specific product, our team either has the answers or will find them for you.

Remember, your questions will be answered by a trained and dedicated Veterinary Nurse.

So you can feel confident in both the advice you receive and the products you are seeking. Our call centre is open Monday through Friday from 9:00am-5pm Queensland time. For Australian and International contact options please refer to the Contact Us page.

 

Your Customer Service Team

Whether you call us or order over the web, you can be assured that you are dealing with fully qualified and dedicated customer service representatives.

When Kerry is not helping VPD customers with their enquiries, she loves to spend time with her cats and socialise with friends. One of her favourite things to do is share a meal with her friends. Kerry can often be found strolling along the walkways near her home enjoying the fresh sea air. She spends her free time reading, cuddled up with her cats.

Kerry

Kerry

Qualified Veterinary Nurse

Robyne is a bit of an eco-warrior, and loves to get out on weekends and do her bit for the environment. She relishes any opportunity to explore nature and has 2 pets - Rosie, a 7 year-old Wire-Haired Jack Russell cross adopted from the RSPCA, and a beautiful 28 year-old Palamino mare named Tara that was bred by Robyne.

Robyne

Robyne

Customer Service

Lover of all things organic, Brigitta is always up for a chat and takes great pride in ensuring her team delivers outstanding service. She bakes a delicious gluten-free cheesecake, enjoys a good salt lamp or two, and adores her family, especially her German Shepard Odin and cat Dakota.

Brigitta

Brigitta

Customer Service Manager

When she isn't ensuring ideal outcomes for VPD customers, Rhiannon studies part time at university and loves to spend her free time curled up with a book or tending to her household plants. She owns a handsome Husky cross Kelpie named Mako.

Rhiannon

Rhiannon

Customer Service

With a Certificate III in Animal Studies as well as other qualifications, Teearn is a wealth of knowledge about pets. She loves to spend time with her Beagle, Luna, trying new food or going on road trips. Teearn has also trained assistance dogs for special needs children and is mad about dogs.

Teearn

Teearn

Customer Service

 

 

Customer Reviews

Dr Mark answers your questions about the new VetProductsDirect website

VetProductsDirect has recently launched a new website and many of you had questions about our new system. Dr Mark Perissinotto BVSc, head veterinarian at VetProductsDirect, has taken the time to create this video answering some of the most commonly asked questions. We'll be creating more videos soon with instructions on how to use the new website. Thanks for choosing VetProductsDirect.

VIP Club

Looking after our pets is so important, but it can get really expensive. VIP Club is the easy way to get all your pet supplies at dramatically reduced, member-only prices from Vet Products Direct. Club members get instant savings on every product and free advice from our vets and vet nurses, so you'll get exactly what you need to care for your pets. For the best advice and price on all your pet's needs, join VIP Club today.

As you know Vet Products Direct has a long history of innovation when it comes to supplying consumers with the pet products they need, at the right prices. We were the first, and we are still the best.

Got A Question? Click the green chat icon on the right