We're Here To Help

When you deal with Vet Products Direct, you can rest assured that you are buying only authentic veterinary products.

Deal with the professionals.

There are veterinary surgeons, vet nurses, and skilled warehouse workers who make up Vet Products Direct. As a company that has provided high-quality pet and animal products in conjunction with professional advice since 1999, we have a great deal of experience and expertise in this area.


Customer Service Champions

Customer Service is a strength of Vet Products Direct. Calls are handled by fully qualified and experienced Veterinary Nurses at the only online Australian Pet Company.

We have access to professional product information, whether it is which product is best suited to your pet, or how to use a particular product.

Remember, your questions will be answered by a trained and dedicated Veterinary Nurse.

Therefore, you can feel confident about both the advice you receive and the products you are seeking. Our call center is open Monday through Friday from 9am-5pm Queensland time. For Australian and International contact options, please feel free to contact us.

Customer Service Line (Vet Nurse Available):

In Australia: 1300 VETPRO (1300 838776)

Overseas: +61 1300 838 776

Call Centre Hours of Operation:

9:00 am to 5:00 pm (Australian Eastern Standard Time) Monday to Friday


[email protected]

Our Mailing Address:

PO Box 4976, SCMC QLD 4560, Australia



We're pawsitively thrilled to hear from you! Whether you need

help finding the right product for your furry friend or simply want

to share some adorable pet pics with us, we're here to lend an ear.

You can reach us using the contact details below.



Call Centre Hours of Operation:

9:00 am to 5:00 pm (Australian Eastern Standard Time) Monday to Friday


Our team of pet-loving experts is standing by, ready to assist you in any way we can.

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